Frequently Asked Questions
Are your paintings original artworks or prints?
Each of our paintings is a genuine, original artwork—never a print. Every piece is individually handcrafted by our artists, ensuring you receive a unique and authentic creation every time.
What makes Nadhi Artistry’s products unique?
All our products are handmade by skilled artisans in India using traditional techniques passed down through generations. We focus on sustainable materials and ethical sourcing, ensuring each piece supports artisan communities and preserves cultural heritage.
Where do your products come from?
Our artwork is procured directly from artisans across various regions of India known for their traditional crafts. We work closely with these artisans to ensure fair compensation and maintain authenticity.
Are your products eco-friendly?
Yes! Sustainability is at the heart of Nadhi Artistry. We prioritise natural, eco-friendly materials and minimise waste in production. We also promote fair trade practices to support environmental and social sustainability.
How can I be sure the products are authentic?
We maintain direct relationships with artisan communities and personally verify each product’s origin and craftsmanship. We frequently publish videos on our Instagram detailing the making process to share the artistry behind each piece.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. All payments are securely processed through Stripe to ensure your transaction safety.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout. Please note that customs duties or taxes may apply depending on your country’s regulations.
How long does shipping take?
We ship using Australia Post, and shipping times depend on the vendor. Domestic Parcel Post typically takes 3-5 business days, while Express Post takes 2-3 business days. For international shipments, delivery times may vary depending on distance and holiday periods.
What is your return/exchange policy?
We want you to love your purchase! If you are not fully satisfied, please contact us to initiate a return or exchange. Products must be returned in their original condition.
How do I care for my artwork?
Care instructions vary by product type. Generally, keep items away from direct sunlight and moisture, and handle with clean hands to preserve colours and materials. We include specific care tips with each product.
How do I stay updated on new products and artisan stories?
Subscribe to our newsletter at the bottom of the page and follow us on social media to receive updates, behind-the-scenes artisan stories, and exclusive offers.
Who can I contact for more questions?
You can email us anytime at sales@nadhi.com.au or use the Contact Us form on our website. We aim to respond within 24-48 hours.
Product-Specific Questions
What are Kalamkari, Madhubani, and Pattachitra art forms?
Kalamkari, Madhubani, and Pattachitra are traditional Indian art forms that have been practised for centuries:
Kalamkari involves hand-painting or block-printing on fabric using natural dyes.
Madhubani is a folk painting style from Bihar, known for its intricate patterns and vibrant colours.
Pattachitra originates from Odisha and West Bengal, characterised by detailed mythological narratives painted on cloth or dried palm leaves.
Each piece reflects the rich cultural heritage and craftsmanship of its region.
Are your shawls, throws, and cushion covers handmade?
Yes, all our textiles are handmade by artisans using traditional handwoven techniques, ensuring unique, high-quality products.
What materials are used in your textiles and paintings?
We prioritise natural and sustainable materials such as cotton, silk, wool, and eco-friendly dyes. Specific details are provided in each product description.
Do colours in the products vary?
Since our products are handmade and use natural dyes, slight variations in colour and pattern may occur. Additionally, photography and your device’s screen settings may cause colours to appear slightly different from the actual product. This uniqueness adds to the charm and authenticity of each piece.
Can your artwork be framed or customised for framing?
Most paintings are sold unframed to allow you to choose framing that suits your style and space. We also provide guidance on framing options—please contact us for recommendations.
How do I know the size of the products?
Each product page includes detailed dimensions. Please check measurements carefully before ordering to ensure the perfect fit for your space.
Do you offer gift wrapping or personalised gift notes?
All products are gift wrapped by default to make the buyer feel special, whether for a special occasion or not. During checkout, you can also provide a custom gift message that will be added to our stationery.
Can I order in bulk or for corporate gifting?
We welcome bulk orders and corporate gifting enquiries. Please contact us directly to discuss your requirements.